My EE - let us know what needs to be fixed

[simonfawcett199]

When trying to view 'Add Ons' on the EE app on andriod, it just comes up with the below message everytime. Been the same ever since i downloaded the app. 

[CplFlyboy]

Everytime I try to go into my add ons I get this. 

This has been happening ever since I rejoined ee

[Leanne_T]

Hi there @simonfawcett199 @CplFlyboy 

Thanks for coming to the community. 

Does the same happen if you log into your My EE account online? 

Have you tried deleting the app and reinstalling? 

Leanne.

[CplFlyboy]

Hi @Leanne_T ,

I can confirm for me that it works online. I have taken the steps of deleting the app and reinstalling. I have also logged out and back in as well as clearing the app cache and data. 

Thanks for helping 🙂

[Leanne_T]

Thanks @CplFlyboy 

If you give us a call on 150, our Mobile Care team will help you get this looked into further and raise a support ticket for your My EE app if needed. 

Leanne 🙂

[simonfawcett199]

Hi, yes it works online and i have deleted and reinstalled the app but it still does the same

Thanks