My EE - let us know what needs to be fixed

[Rehah3]

each time I select and pay for a 1 GB data too up I receive a text message confirming I received a package for 500mb.

price says £3 for 1gb.

i receive 500 mb for £5.

very frustrating 

[Leanne_T]

Hi @Rehah3 

Thanks for coming to the community. 

Is this happening when you purchase a data add-on or your pack? 

Thanks 🙂

Leanne.

[Rehah3]

Hi,

Yes.

xxxxx xxxxx
xxxxxxxxxx
xxxxxxxxxx@xxxxxx.xxx

Sent from my iPhone

[mod edit: please do not post personal information on the public board. Thanks!]

[Leanne_T]

Thanks @Rehah3 

If you get in touch with our Pay as you go Care team they will help you get this looked into. 

Thanks 🙂

Leanne.