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Re: Lost Sim

Gary007
Investigator
Investigator

‎21-01-2021 07:37 PM

Hello,

 

Sorry to respond to someone else's issue.

 

I contacted ee in December regarding changing my current micro SIM to a nano SIM retaining my PAYG package and the lady I spoke to was VERY INFORMATIVE AND HELPFUL. I understood that the replacement SIM was to be sent via post.

 

However I am still to receive it (and left a message in early January regarding whether it had become lost in the Christmas post/lockdown situation) meaning I'm unable to use my phone as I would and concerned I may lose my credit when inactive.

Are you able to check whether my replacement SIM has been sent. I appreciate it may have got lost in the post/Christmas delays and the demand on your services and time.

 

Happy to provide my ee account number and mobile number if that helps.

 

Many thanks
Gary

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎21-01-2021 11:56 PM

@Gary007 : This user discussion forum can have no access to your specific account. You need to query this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎22-01-2021 07:59 AM

Morning @Gary007

 

Thanks for coming back to the community. 

 

Please give our Pay as you go Care team a call on 150 from an EE phone or 0800 079 8586 from another phone, they will be able to get this looked into for you and get you another SIM card sent to your address if needed 🙂

 

Thanks.

 

Leanne. 

0 Helpful