I placed my order 3 days ago

[StevieB2003]

I ordered a Pixel 3a XL it was showing as in stock.
Sent from Yahoo Mail on Android

[StevieB2003]

I placed my order 3 days ago and have received an xkn order number, I have not had any more communication, I am already an we customer looking for an extra device, so what's going on?

[Northerner]

Hi @StevieB2003 

Have you tried checking EE order tracking.

Thanks

[StevieB2003]

Yes, says no tracking info, try later.

Sent from Yahoo Mail on Android

[Chris_B]

@StevieB2003    What device did you order as the device might be out of stock so you’ll get no tracking information. 

[Alex_S · Accepted solution]

Hi @StevieB2003,

Welcome to the community 🙂

If your Pixel is showing in stock and you have received your order confirmation, I would recommend contacting our customer care team if you are unable to track you order.

They will be able to access your account and give you the details of your orders status.

Come back and let us know how you get on once you have spoken to them.

Alex 🙂

[StevieB2003]

Hi,

I contacted EE customer services and they said my order hadn't gone through, he didn't know why and said maybe they needed more info, when I said i had the confirmation email and order number he sounded a bit lost to be honest, they did offer to re do the order but I said no as I was I bit miffed I'd had no contact from EE at all.

I can get the phone cheaper at carphone warehouse anyway, so i will order from them.

Thanks for your help.