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26-05-2021 05:30 AM
I need to locate calls I made last year for evidential purposes but I have changed my phone since (but remained with EE).
Looking at my Bill, I only see the charges from EE but no calls listed!
How can I get records of calls I have previously made ?
Solved! See the answer below or view the solution in context.
18-06-2021 05:11 PM - edited 18-06-2021 05:14 PM
@elizabeth2nd10 : The short answer is she can't as an ordinary individual. However if it is a legal matter then there are ways for the Police, the Courts or her legal team to obtain them from EE.
You could also issue EE with a Subject Access Request (SAR) - see How can I request my personal data . This should include all outgoing calls made.
26-05-2021 07:49 AM
Hi @WonderWoman,
Welcome to the EE Community. 🙂
Did you pay for itemised billing? If not, you only be able to see calls that were charged outside of your plan.
James
18-06-2021 03:06 PM
So how does she get hold of old numbers dialled???
18-06-2021 03:20 PM
Hi there @elizabeth2nd10
Thanks for coming to the community.
Do you pay for itemisation on your bills?
You can see calls you've made in your phone's call log.
Thanks 🙂
Leanne.
18-06-2021 03:45 PM
Leanne - can you PLEASE read the queries properly before replying. The question being asked is how can I find details phone numbers from THE PAST. Not how can I see phone numbers from now on if I choose to pay EE more money.
18-06-2021 03:50 PM
If you don't have itemised billing set up and the calls are no longer in the phone's call log, I'm sorry this would not be possible.
Leanne.
18-06-2021 04:13 PM
Quite - and if you had read the thread properly you would see that this was the information being asked for at the outset.
18-06-2021 04:33 PM - edited 18-06-2021 04:36 PM
Hi @elizabeth2nd10 ,
I think the confusion comes from the fact that three different people are using one thread to ask variations on the same question three times. There was also a bait-and-switch in the question:
"So how does she get hold of old numbers dialled???"
"The question being asked is how can I find details phone numbers from THE PAST."
18-06-2021 05:11 PM - edited 18-06-2021 05:14 PM
@elizabeth2nd10 : The short answer is she can't as an ordinary individual. However if it is a legal matter then there are ways for the Police, the Courts or her legal team to obtain them from EE.
You could also issue EE with a Subject Access Request (SAR) - see How can I request my personal data . This should include all outgoing calls made.
18-06-2021 05:15 PM