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Unable to receive any text messages after porting over to EE

vidhyadharan
Investigator
Investigator

‎18-06-2021 04:54 PM

I recently ported over to EE network and opted to go with a new phone as well (S21 Ultra). Unfortunately, since the day my number was ported over to EE ( 3 days ago), I'm not receiving any text messages. I'm able to send messages but receive none. Raised the issue with EE and they said have escalated it already...and asked me to wait for few more days. Did anyone else face a similar situation and know of any fix?

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1 REPLY 1
Leanne_T
EE Community Support Team

‎18-06-2021 05:06 PM

Hi @vidhyadharan

 

Welcome to the community and EE. 

 

Thanks for reporting this to our Tech Gurus, they are the best people to get this looked into for you and help you get this resolved. 

 

Please let us know how you get on over the next few days. 

 

Leanne.

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