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Re: Early upgrade fee

willhands
Investigator
Investigator

‎09-10-2021 05:50 PM

Hello, 

 

I have this same issue. I have an S20 Ultra and it says that on certain plans there's no early upgrade fee. I selected the £75pm deal on the Fold3 which crossed out the early upgrade fee. As soon as I get to the checkout, the fee is still there.

 

I have the screenshot for this. How come it still shows? If people are saying ee aren't honouring this, why show it in the first place? 

 

 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎10-10-2021 07:59 AM

Hi there @willhands

 

Thanks for coming back to the community. 

 

Does the screenshot for the early upgrade offer show you would need to trade in your current phone? 

 

Thanks 🙂

 

Leanne.

0 Helpful
willhands
Investigator
Investigator
In response to Leanne_T

‎10-10-2021 10:50 AM - edited ‎10-10-2021 10:51 AM

Hi Leanne,

 

It doesn't. Please see the below screenshots

Screenshot_20211009-174331_Chrome.jpg

Screenshot_20211009-174115_Chrome.jpg

Screenshot_20211009-173947_Chrome.jpg

 

0 Helpful
Leanne_T
EE Community Support Team
In response to willhands

‎10-10-2021 10:57 AM

Thanks @willhands

 

In this case, please give us a call on us on 150 and the team will get this looked into for you. 

 

Thanks 🙂

 

Leanne.

0 Helpful