The EE Community

Very bad customer service

Two weeks ago i made complaint and was told yes it will be looked in  today I get a text to return equipment  so I rang up  and was told the person how is dealing with my case will be in after 4pm today  and I will email as a matter of urgency surpri...

Ee call back sales team still haven't called back

Documents

I got a text message about a document being available to view, I can guess it’s a yearly  statement for the phone, but I can’t find it anywhere. 

New sim / contract

Hi I just got a new SIM card and new phone S25 Ultra. i have signal bars, but i can't access data / send messages etc and is stuck in emergency call only.what am I supposed to do?

Sim

I need help with my sim 

Handset repair never happened

I rang about having my phone sent off before warranty ran out then was told I’d get it sorted after the holidays they’ll call me to do it which never happened I had asked multiple times since but was out of warranty and no insurance yet it was a hard...

Lost Broadband

Lost broadband on Sunday called Monday and was told a power adapter issue on main router and also the back up 4G was also faulty.  had a new 4G delivered yesterday and set it up and still no WiFi. Someone is supposed to be calling back but nothing so...

Services are disconnected because changed bank

I need to make a call 

Issues buying roaming add on

Is there a known issue with the app ATM? Ever since we landed in Bulgaria yesterday I have been trying to buy a roaming add on but I'm not able to manage any personal information because it says your information is temporarily unavailable" or "we can...