EE SIM Plan Unlimited £27 UPG

[1stockwige]

I have the same think on the plan

EE SIM Plan Unlimited £27 UPG

says in my allowances unlimited mbs unlimited calls unlimited text

On Live chat been told this is not the case and a my EE error been with EE 14 years not great

Now saying cant speak to agent as all busy 

[1stockwige]

[chistery]

It looks to me like you have unlimited data, just the plan description is wrong, which is not unheard of on an old legacy plan which doesn't exist any more.

[XRaySpeX]

Thanks! What's it say under the Add-Ons tab? Any mention of any more data?

[1stockwige]

HI

It states i only get 100gb which i think is incorrect

[XRaySpeX]

That already contradicts the 40GB on the Plan page. May I see the Add-on page?

[1stockwige]

my account has now come up locked so just trying get back in

There are so many mistakes on it its unreal but no one helps you in EE

[1stockwige]

as James on here as gone quiet i will try ring them as spoke to 5 people in one chat earlier and had no clue its ridiculous and very false advertisement 

[1stockwige]

this is my add on page

100% Usage Alert

Free

 Remove

£1.00 Loyalty discount

£0.84 / month excluding VAT

This add-on cannot be removed

London Underground WiFi

Free

 Remove

20GB Additional Data

Free

This add-on cannot be removed

and this is usage

Your data allowance

Your allowances restart on the 26th of each month 

94.7 GB left of 100 GB

0 MB

100 GB

Ends in 27 days

 See details

makes no sense is say unlimted mbs and data 

Then 40gb plus 20Gb which 60Gb but actually get 100GB

[James_B]

Hi @1stockwige,

When did you start using your plan?

Thanks

James

[1stockwige]

Hi james

started it 14 months or so ago