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Re: Chat

Jane5020
Visitor

‎21-01-2021 09:14 AM

I am teaching from home shortly. College bought me an EE router, as I do not have the internet at home. Whilst teaching yesterday, I lost connection, and discovered I had used up all of the credit. I took the card to local top up shop and put £20, I tried to get on for meetings today without success. EE message keeps telling me I don't have credit...

Should I have registered the card?

I am currently tethering to my phone.

3 REPLIES 3
Calvinmiller76
Star Contributor
Star Contributor

‎21-01-2021 09:21 AM

Not sure ask katie_B or Leanne !

0 Helpful
Leanne_T
EE Community Support Team

‎21-01-2021 10:19 AM

Hi @Jane5020

 

Thanks for coming to the community. 

 

Is the credit showing on your account? 

 

Have you visited add-on.ee.co.uk on a device connected to the WiFi router and purchased a data add-on? 

 

Thanks 🙂

 

Leanne. 

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-01-2021 05:26 PM

You don't get data from PAYG credit directly. You need to buy a pack or data add-on.

 

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful