Advice: EE Content Lock

[Stewey222]

Terrible customer services, no useful help whatsoever 

[Stewey222]

Worst customer service I’ve had, just goes in circles no useful help!

[Leanne_T]

Hi @Stewey222

I am very sorry to hear this. 

Are you looking to remove your content lock?

Thanks 🙂

Leanne.

[Stewey222]

Yes I am trying to remove content lock but I don’t have a credit card and everywhere I look that is the only way I can see to do it 

[Leanne_T]

Hi @Stewey222

Do you have a pay as you go or pay monthly account? 

Leanne. 

[Stewey222]

I have a pay monthly pack 

[BrendonH]

@Stewey222 have you followed the advice from the first post on this thread?

[Leanne_T]

Thanks @Stewey222

If you give us a call on 150, our Mobile Care team will be able to get this looked into for you and see what they can do to help. 

Thanks. 

Leanne.

[Stewey222]

I have taken all the advice above and learned nothing, and your 150 team does not respond and will not help me 

[Stewey222]

The 150 number only works if you have a credit card which I don’t, and I can’t do it online as there is no option and I can’t go in store because they are all closed!