@JustAdam Don’t know who you are and you’ve just joined in on thread that started in 2019. And that’s your first post and you’ve not said anything about your situation have you.
Your better off starting your own thread as opposed to jumping into a thread that you’ve never posted on before.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
I've moved @JustAdam post to a new thread - if you want to explain your service issues, then I'm sure others on the community will be able to offer help or advice.
