I requested a replacement sim for my sons phone by calling 150 from my phone...for some reason the adviser booked in the replacement sim for my number instead and so the following day my phone was suspended and has been ever since. I've called up on another phone and explained and they reassure me the matter has been rectified with 2 replacement sims on the way...but only my son has arrived which was 4 days ago...I am still unable to use my phone as my sim hasn't arrived yet....Could someone please help me thank you
Thank you but as you have stated I need a valid ID to retrieve the Sim this doesn't help me either as I only have an outdated passport...this is really frustrating me.
I have been without my sim since the 16th of December and was reassured twice after my Sim dudnt turn up that it would. So what am I to do now if I have no means to collect a replacement Sim from my local store without a valid photo ID....ive never heard anything so stupid in all my life!!!
In order for me to contact customer care I have to either wait for my son to return home or find someone else so I can use their phone, as you can appreciate that this is annoying and frustrating and inconvenient.
I mean, cant someone from EE suggest something like contacting my local store and explaining the situation so as I can collect my replacement Sim there.....how hard is that to do?
And at the end of the day, the replacement sim wasn't supposed to be for my phone, it was the advisers fault why my sim was suspended in the first place, now I've been inconveniencec on top of the inconvenience...its ridiculous
