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Puk code

Meganmob
Investigator
Investigator

‎09-06-2020 09:27 PM - edited ‎09-06-2020 09:30 PM

Hi my phone is say locked sim at the top left corner of my phone, I unfortunately can’t make any calls or text to sort this issue. 
I have also tried to find where I can get my puk code from on EE but it isn’t showing me can you please advice me how to get it.

i have already gone to myEE but it doesn’t come up with manage your device or puk code. 
Id be happier if you can call me instead 

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎09-06-2020 09:36 PM

No one will contact you from this user discussion forum other than thro' the medium of these forum by posts such as this.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Meganmob
Investigator
Investigator
In response to XRaySpeX

‎09-06-2020 09:41 PM

I’m going into myee but there not a manage your device or anything to do with puk code? How am I meant to sort this out. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Meganmob

‎09-06-2020 09:45 PM - edited ‎09-06-2020 09:46 PM

I never said that. I said you may get responses to your Q thro' posts in this thread, not by anybody calling you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Jon_K
Former EE Employee
In response to Meganmob

‎10-06-2020 08:49 AM

Hi @Meganmob.

 

Are you trying to get your PUK on the app or through your My EE Account online?

 

How To Get A PUK Code >

 

Jon

0 Helpful
Meganmob
Investigator
Investigator
In response to Jon_K

‎10-06-2020 09:25 AM

Was looking on both but nothing is showing up 

0 Helpful
Jon_K
Former EE Employee
In response to Meganmob

‎10-06-2020 10:19 AM

Thanks @Meganmob.

 

Are you able to get in touch with our Customer Care team instead?

 

They will be able to provide you with this.

 

Jon

0 Helpful