For up-to-date information and comments, search the EE Community or start a new topic. |
29-09-2021 05:51 PM
Hi, dpd were due to deliver my ps5 today and I was in all day and during the 1 hour time slot. It’s now past that and I’ve looked at the tracking info and it says it’s being returned to the depot but also says it’s being returned to EE? I was wondering why it’s being sent back?
29-09-2021 05:58 PM
Hello @Samw24.
Thanks for coming to the community.
Does DPD show your correct delivery address?
Katie 🙂
29-09-2021 06:00 PM
29-09-2021 06:04 PM
29-09-2021 06:11 PM
Hi @Katie_B
This is what it’s showing on the website. It says delivery failed but it definitely wasn’t because I was in all day 😩
29-09-2021 06:13 PM
@Katie_B @Not sure if the photo worked 😂
it says parcel was refused (which it wasn’t) then it says ‘return to consignor has been requested’ and then it says ‘parcel is being returned to EE’
29-09-2021 06:50 PM - edited 29-09-2021 06:50 PM
Thank you @Samw24.
I can see the print screen now.
I would recommend giving our customer care team a call who can send feedback regarding this and provide you with your next steps to getting your PS5.
Katie 🙂