Ps5 being returned to depot dpd

[Samw24]

Hi, dpd were due to deliver my ps5 today and I was in all day and during the 1 hour time slot. It’s now past that and I’ve looked at the tracking info and it says it’s being returned to the depot but also says it’s being returned to EE? I was wondering why it’s being sent back?

[Katie_B]

Hello @Samw24. 

Thanks for coming to the community. 

Does DPD show your correct delivery address?

Katie 🙂

[Samw24]

Hi @Katie_B @thank you 🙂

I’ve just checked and it’s my correct delivery address and postcode 

[Katie_B]

Is there any additional information showing on the DPD tracker? @Samw24. 

Katie 🙂

[Samw24]

Hi @Katie_B 

This is what it’s showing on the website. It says delivery failed but it definitely wasn’t because I was in all day 😩

[Samw24]

@Katie_B @Not sure if the photo worked 😂

it says parcel was refused (which it wasn’t) then it says ‘return to consignor has been requested’ and then it says ‘parcel is being returned to EE’

[Katie_B]

Thank you @Samw24. 

I can see the print screen now. 

I would recommend giving our customer care team a call who can send feedback regarding this and provide you with your next steps to getting your PS5. 

Katie 🙂