Processing order

[Casey-lea1999]

My order is being processed I don’t understand and a payment hasnt been taken yet 

[Chris_B]

@Casey-lea1999  EE are processing your order.  Once it’s processed payment will be taken. 

[Casey-lea1999]

How long does that take 

[Leanne_T]

Morning @Casey-lea1999

Thanks for coming to the community 🙂

When did you place the order?

Can you let me know which device you have ordered including size and colour?

Thanks 🙂

Leanne.

[Casey-lea1999]

Blue iPhone XR and I placed the order yesterday and just got a processing order number and haven’t heard anything since 

[Leanne_T]

Hi @Casey-lea1999

Thanks for the quick reply.

Which size did you order?

Was this showing in stock?

Thanks 🙂

Leanne.

[Casey-lea1999]

Hi yes it was on stock I’m not sure of the size I’ve still not had an email or anything

[Leanne_T]

Hi @Casey-lea1999

The iPhone XR Blue is currently showing out of stock and expected dispatch within 28 days.

If you would like to get your order looked into, please get in touch with our Mobile Care team who can check this for you.

Thanks 🙂

Leanne.