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Problems with new phone

Mary96
Explorer

‎01-07-2020 12:52 PM

So have just bought a new phone. Need to transfer my number to my new phone. I’ve received my PAC code but says it’s wrong?

also when I bought this new contract/phone it was with insurance that included a screen protector and case. Both of which haven’t arrived. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎01-07-2020 01:20 PM

Hi @Mary96 

 

If you call CS they can transfer your number via your PAC code. The screen protector normally takes 14 days to arrive.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Mary96
Explorer
In response to Northerner

‎01-07-2020 01:56 PM

Okay thank you ☺️ I’ve tried to contact customer services multiple times 

0 Helpful
Leanne_T
EE Community Support Team
In response to Mary96

‎01-07-2020 04:01 PM

Hi there @Mary96

 

Thanks for coming to the community.

 

If you call us on 150, our Mobile Care team will be happy to help you get your number transfer set up and help with your screen protector and case.

 

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

 

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

 

Let me know how you get on.

 

Thanks.

 

Leanne.

 

 

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