Prime video

[Garycbr]

Ive just got the 6 months prime video deal, when i go to the amazon prime app it just keeps asking me to register for a 30 day trial using a bank card to subscribe.

How do i get the 6 months free ?

[Lotslevant]

I did all that and it still didn't work, still offering me a free 30 day trial. Come on EE if you are going to offer a benefit like this at least make it simple to join, wasted 2 hours of my life trying to get it sorted 

[Christopher_G]

Welcome to the community, @Lotslevant.

Even when you follow the link that @RobMc33 posted?

Chris

[Lotslevant]

Yes, I sent prime video to 150 and got a list of options so went to the link and that gave me a pin number which I typed into the same page and got a notification to say I was registered but then nothing so I went onto prime video, put my mobile number in and password and it's still saying I need to subscribe.  

[Christopher_G]

OK thanks for explaining further, @Lotslevant.

I think it's an email and address that you need to use to log in to Prime Video, not the mobile number.

Could you give that a try please?

Chris

[Lotslevant]

I also did that before adding the mobile number. 

[Lotslevant]

I also created a new email account.  Why is it so complicated?

[Christopher_G]

It shouldn't be, @Lotslevant.

I recommend speaking to our Tech Gurus for some help getting logged in.

Let us know how you get on.

Chris

[Lotslevant]

Thanks.

[Lotslevant]

I spoke to the tech guru and he couldn't help. So I've got a free benefit I can't use....

[Leanne_T]

Hi there @Lotslevant

Thanks for coming back to us.

What did our Tech Gurus advise?

Are they looking into this further for you?

Leanne.