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Prepaid Sim showing disconnected

robquads
Explorer

‎07-07-2021 10:28 PM

I'm trying to get my prepaid sim working in my huawei r216R216 Mifi device. 

My SIM is on the "B Sim 24m 100GB £32 5G" plan. The device is showing that its getting a signal and I can see my number but its "disconnected" and not connected to the internet but its getting SMS through OK as I can get validation messages 

I've added the SIM to my ee account and it all looks fine. Is there something else that needs to be done to active a sim?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎07-07-2021 10:41 PM

It's not a PAYG SIM as it's on a contract plan. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
robquads
Explorer
In response to XRaySpeX

‎07-07-2021 10:45 PM

? I said it was a prepaid SIM not PAYG. Its a 6 month contract prepaid up front.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to robquads

‎07-07-2021 11:06 PM - edited ‎07-07-2021 11:10 PM

OK but it's conventional to use "Prepaid" for PAYG. Yes, you do prepay your regular monthly contract subs but any extras outside your allowances are postpaid. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful