Prepaid Sim showing disconnected

robquads
Explorer

I'm trying to get my prepaid sim working in my huawei r216R216 Mifi device. 

My SIM is on the "B Sim 24m 100GB £32 5G" plan. The device is showing that its getting a signal and I can see my number but its "disconnected" and not connected to the internet but its getting SMS through OK as I can get validation messages 

I've added the SIM to my ee account and it all looks fine. Is there something else that needs to be done to active a sim?

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

It's not a PAYG SIM as it's on a contract plan. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

? I said it was a prepaid SIM not PAYG. Its a 6 month contract prepaid up front.

XRaySpeX
EE Community Star
EE Community Star

OK but it's conventional to use "Prepaid" for PAYG. Yes, you do prepay your regular monthly contract subs but any extras outside your allowances are postpaid. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP