Pre-paid envelope

[Mariebig4567]

I’ve received my new phone a week ago and still have not received my pre-paid envelope which I was told would be with my new device 

[Leanne_T]

Hi there @Mariebig4567

Thanks for coming to the community. 

The trade in pack is sent separate to your phone and will be delivered by Royal Mail. 

If you give us a call on 150, the team can check this has been requested for you 🙂

Leanne.