Pre order confirmation

Gaz1973 · ‎30-01-2021

Received my new phone which had to get replaced the next day as it didn't work .. no paperwork but I have never ever had any pre order confirmation so I can claim the free earbuds and smart tag etc can anyone advise please

Northerner · ‎30-01-2021

Hi @Gaz1973

See here about what you need to claim.

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

Also check out your Samsung members app on your phone.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎30-01-2021

Hi @Gaz1973

See here about what you need to claim.

https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...

Also check out your Samsung members app on your phone.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Gaz1973 · ‎31-01-2021

Ok I know what is required for it but I don't have any of it as nothing was emailed or even sent with phone

Christopher_G · ‎31-01-2021

Hi @Gaz1973

Welcome to the community.

If you contact our Mobile Care team, they'll be able to send you another proof of purchase document.

Chris

Gaz1973 · ‎31-01-2021

All sorted spoke to customer services this morning and they emailed everything across

Christopher_G · ‎31-01-2021

Lovely stuff, @Gaz1973

Thanks for letting us know. 🙂

Chris

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Pre order confirmation