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30-01-2021 08:36 PM
Received my new phone which had to get replaced the next day as it didn't work .. no paperwork but I have never ever had any pre order confirmation so I can claim the free earbuds and smart tag etc can anyone advise please
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30-01-2021 11:37 PM
Hi @Gaz1973
See here about what you need to claim.
https://community.ee.co.uk/t5/Android/Samsung-Galaxy-S21-range-pre-order-offer-and-Gaming-Unleashed/...
Also check out your Samsung members app on your phone.
Thanks
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31-01-2021 09:42 AM
Ok I know what is required for it but I don't have any of it as nothing was emailed or even sent with phone
31-01-2021 11:42 AM
Welcome to the community.
If you contact our Mobile Care team, they'll be able to send you another proof of purchase document.
Chris
31-01-2021 11:46 AM
All sorted spoke to customer services this morning and they emailed everything across
31-01-2021 11:47 AM
Lovely stuff, @Gaz1973
Thanks for letting us know. 🙂
