Potential data breach

sim1_24
Investigator
Investigator

‎27-05-2020 11:20 PM

Wondering if a data breach has happened - received a weird phone call today regarding PPI and content of the conversation (Some of my personal details) would only be known by EE - this is worrying 

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6 REPLIES 6
BrendonH
Community Hero
Community Hero

‎27-05-2020 11:26 PM

PPI calls have been happening for years.

 

No data breach has happened.

 

Your data is most likely out there in a lot more places than you think.

 

EE doesn't sell products that could have PPI attached so why would it come from EE.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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XRaySpeX
EE Community Star
EE Community Star

‎27-05-2020 11:28 PM

This is a nationwide problem. Register & report it to the TPS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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sim1_24
Investigator
Investigator
In response to BrendonH

‎27-05-2020 11:29 PM

The reason I state data breach - the person had details that only EE have, personal details .... 

 

another thing is they called me on a phone that I am not the user of but the account holder and quoted my address details and name 

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James_B
EE Community Manager
EE Community Manager
In response to sim1_24

‎28-05-2020 10:57 AM

Hi @sim1_24,

 

Welcome to the EE Community.

 

You can report unsolicited calls by texting CALL followed by the number that called to 7726.

 

If you have any reason to suspect there has been unauthorised access to your account, don't hesitate to get in touch with Customer Care.

 

Thanks

 

James

sim1_24
Investigator
Investigator
In response to James_B

‎28-05-2020 11:02 AM

Many thanks James

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James_B
EE Community Manager
EE Community Manager
In response to sim1_24

‎28-05-2020 12:12 PM

No problem @sim1_24

 

James

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