Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

[jarkimond]

Firstly, I want to stress that I am in the same boat as you.

On 03/09/21 I ordered a Galaxy S21 Phantom Grey 256GB.

At the time of ordering, it was showing as "Usually Dispatched within 1 day".  Within 15 minutes of ordering, this had changed to "7 days".

I received two emails; one confirming my phone order (which contains my order number) with an estimated delivery date of 06/09/21, and another confirming the change to my contract.

Using my order number to track my order @ https://myaccount.ee.co.uk/orderdetails shows me the following message -

"Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."

When I've spoken to EE Customer Services online and on the phone, they have assured me that they will be in touch when it has dispatched, but are unable to give a time-frame of when this will be other than "hopefully in the quoted time-frame".

This is probably all sounding very familiar to you.

So, why am I writing this post?  Because there have been numerous posts made about the exact same thing over the past week!  This isn't necessary - EE CS representatives are giving you all the information they have! They are mushrooms - kept in the dark and fed on....you know the rest.

Quite simply, there is a stock shortage. We can speculate on the causes of this shortage (import issues, manufacturing delays, EE hates you, Samsung hates you - whatever), but it doesn't change the reality of the situation.

I know you're tired, frustrated and want your new phone, but hang tight - all things come to those who wait.  If you don't want to wait, then cancel your order and try to get a device else where.

I've also seen posts along the lines of "I ordered my device 2 days ago and it said it had a 7 day wait, where is my device?!" - if this is you, you have answered your own question.

I hope all your devices arrive within the quoted time frame - sooner rather than later - but we're all in this together and bogging down customer support with identical queries will only detract from people with actual urgent issues getting support.

Also, Happy Friday!

[quicksilverred]

Please tell me you're joking! I was told 7 days for my Samsung S21 in phantom pink then 14 days which is today and now it's 28? And I had to find out from the forum?? 

My phone is literally breaking, I'm a uni student and I work and I desperately need my new phone. Furious and upset are an understatement right now. 

[Onespeed999]

@quicksilverred that's what I was told this morning, or they have 128gb in stock now, which wouldn't be big enough for me personally. If you get chance ring 150 and go to the upgrade option. Hardly any wait time and they will look at your order. All they'll be able to tell you is if it's registered with dpd yet or not, so they won't give a definite delivery date still. But give them a ring either way. They just can't seem to get a date themselves which isn't helpful for them or us! 

[mark_t_i]

For those of you waiting ~14 days worth being aware that I ordered on 18th and still am awaiting confirmation of delivery date. 

[andycol_500]

I ordered mine on 20th of September only to be told will be within me within 24 hours

and guess what im still waiting

Samsung galaxy S21

and the kick in the teeth is i paid £100  early upgrade fee, and if i waited as of today my upgrade would be free

so i paid to get it early and still nothing **bleep**

happy to wait but upset i paid £100 when i did not need to

If i was to cancel the order, would i be refunded? then i will just wait for the pixel 6

[Katie_B]

Hi @andycol_500. 

If you were to cancel your order any early upgrade fee paid will be refunded. 

Thanks,

Katie 🙂

[andycol_500]

Thanks and would i still be able to upgrade again?

or would i need to wait another 2 years?

[Chris_B]

@andycol_500  you’ll have to give it a few days for your account to reset back to its upgrade state. (Best  give it a week )  Your then free to upgrade again. 

[Onespeed999]

Now I don't know if it's just luck, but after my comments earlier saying I'd phoned EE and they couldn't give me an estimate for delivery I've had a text this afternoon from DPD to say my phone will be delivered tomorrow. Again, I ordered 21st September, s21 256gb in grey

[robwood78]

Hi I places the orde in the 22nd Sept. It was the 256gb in white.

[andycol_500]

What number did you call?