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05-11-2018 09:10 PM
I preordered the Pixel 3XL and was told it would be delivered on the 1st (not sometime after the 1st, on the 1st). I phoned up the night before to confirm as I'd had no emails, no confimation of my order or anything about delivery, only to be told it could be another 3 weeks. They didn't contact me to let me know there was going to be a delay and I still haven't received any communication from EE, I don't even have my order number to use the 'track my order' facility. I was told I wouldn't be given any notice when it was going to be delivered, just a text on the day of delivery. If they had at least contacted me to let me know of the delay I wouldn't be so annoyed but this is ridiculous! Anyone had better luck getting info out of them?
07-11-2018 02:32 PM
EE are now saying that delivery on all pixel phones will be 28 days from when the order was placed.
Another excuse as I don’t think they have a clue what is happening.
well done EE for your poor customer service.
07-11-2018 04:56 PM
By that logic mine should of been delivered today. Haha.
They have no clue what's going on.
07-11-2018 06:41 PM
I've just had a text from them to say there's been a further delay, with a link to track the order, and they will credit my account with £50 when I receive the phone.
07-11-2018 07:02 PM
I have had the same message. Their not committing to a date now I was told yesterday 4th December so this maybe the date they will be advising people.
07-11-2018 09:04 PM
Yeah I got the same text. I've cancelled my order and contract picking up my 3 XL tomorrow from local Vodafone store. And they're giving me a free home hub (the one with the screen) win win
07-11-2018 09:17 PM
Just had the same message. I was told last Tuesday that they say within 7 days but it will be much sooner. Even sky and virgin mobile have these phones in stock. Yet the "biggest fastest network" has none and blame Google for manufacturing delays.