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Pixel 3xl Delay with no communication

nl1
Investigator
Investigator

I preordered the Pixel 3XL and was told it would be delivered on the 1st (not sometime after the 1st, on the 1st). I phoned up the night before to confirm as I'd had no emails, no confimation of my order or anything about delivery, only to be told it could be another 3 weeks. They didn't contact me to let me know there was going to be a delay and I still haven't received any communication from EE, I don't even have my order number to use the 'track my order' facility. I was told I wouldn't be given any notice when it was going to be delivered, just a text on the day of delivery. If they had at least contacted me to let me know of the delay I wouldn't be so annoyed but this is ridiculous! Anyone had better luck getting info out of them?

15 REPLIES 15

EE are now saying that delivery on all pixel phones will be 28 days from when the order was placed.

 

Another excuse as I don’t think they have a clue what is happening.

 

well done EE for your poor customer service.

By that logic mine should of been delivered today. Haha. 

 

They have no clue what's going on. 

I've just had a text from them to say there's been a further delay, with a link to track the order, and they will credit my account with £50 when I receive the phone.

I have had the same message. Their not committing to a date now I was told yesterday 4th December so this maybe the date they will be advising people.

Yeah I got the same text. I've cancelled my order and contract picking up my 3 XL tomorrow from local Vodafone store. And they're giving me a free home hub (the one with the screen) win win 

Just had the same message. I was told last Tuesday that they say within 7 days but it will be much sooner. Even sky and virgin mobile have these phones in stock. Yet the "biggest fastest network" has none and blame Google for manufacturing delays.