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Ping and jitter issues

MikeParsons
Investigator
Investigator

‎27-05-2020 01:19 AM

I have a 4gee router which is coming up with 3.2mbps download speed but ping of 80ms and jitter of 150ms. I have the external aerial outside the house. The problem is if I change to my 4g on my iPhone, the ping is 26ms and jitter drops to 10ms.....why is the 4gee router with an aerial so bad?

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎27-05-2020 09:05 AM

Hi @MikeParsons,

 

Welcome to the EE Community. 🙂

 

Did EE install your antenna?  Is it directional?

 

Thanks

 

James

0 Helpful
MikeParsons
Investigator
Investigator
In response to James_B

‎27-05-2020 09:39 AM

EE installed it but it’s one of the flat ones, so not really as directional
as a satellite dish or TV aerial
0 Helpful
James_B
EE Community Support Team
In response to MikeParsons

‎27-05-2020 10:06 AM

Hi @MikeParsons,

 

If you get in touch with Customer Care, our Tech Gurus will be happy to run through some diagnostics with you.

 

Let us know how you get on.

 

Thanks 🙂

 

James

0 Helpful