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Order cancelled without explanation

GBP
Explorer

‎27-05-2020 02:29 AM

Hi,

 

i placed an order for the Apple Watch and the order was processed fine, received an email confirmation that it had gone through, then 2 hours later received an email saying it has been cancelled without explanation?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎27-05-2020 06:39 AM

@GBP   You’ll need to speak with customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Jon_K
Former EE Employee

‎27-05-2020 09:10 AM

Hi @GBP.

 

Welcome to the community.

 

As @Chris_B has mentioned, you will need to contact our Customer Care team so they can check your account and see what is going on.

 

Let us know how you get on with this.

 

Jon

0 Helpful
GBP
Explorer
In response to Jon_K

‎27-05-2020 09:51 AM

I did speak to customer services they were not helpful, not explanation either!

Jon_K
Former EE Employee
In response to GBP

‎27-05-2020 10:50 AM

I'm sorry to hear that, @GBP.

 

Were the able to re-order the watch for you?

 

Jon

0 Helpful