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Phone number from giffgaff to EE

Murke
Visitor

How can i keep my old number on EE sim card, i have STAC number from previous network 

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

Hi @Murke 

 

I'd recommend a read of this EE help article which explains the process of transferring your mobile number between providers. There is also a crucial difference between a PAC (what you need) and a STAC (which you have)

 

A STAC is for giving to your new mobile provider in order to cancel your previous contract and number.

 

A PAC is for giving to your new mobile provider in order to port your mobile number to your new provider and simultaneously cancel your previous contract.

View solution in original post

1 REPLY 1
bristolian
EE Community Star
EE Community Star

Hi @Murke 

 

I'd recommend a read of this EE help article which explains the process of transferring your mobile number between providers. There is also a crucial difference between a PAC (what you need) and a STAC (which you have)

 

A STAC is for giving to your new mobile provider in order to cancel your previous contract and number.

 

A PAC is for giving to your new mobile provider in order to port your mobile number to your new provider and simultaneously cancel your previous contract.