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Phone number change

hall99m
Explorer

‎23-03-2021 02:35 PM

 

 

 

 

 

 

 

 

 

 

I have changed provider from Vodafone to EE, I wished to keep my number so I got my PAC code from Vodafone and used it to keep the number when I ordered my new EE sim. When I received the sim it is a new number, I have tried again to use the PAC code to change the new sim to my old number but the code is not accepted and I cannot get another code from Vodafone. Any ideas on what to try now? Any help would be much appreciated.

 

 

 

 

 

 

 

 

 

3 REPLIES 3
Profile closed
Not applicable

‎23-03-2021 02:46 PM

Hi @hall99m 

 

Welcome to the EE Community,

 

is your Vodafone sim still active ?

 

If it is text the word PAC to 65075 and you will be sent a text back with your PAC code.

 

Thanks,

 

David.

 

 

hall99m
Explorer
In response to Profile closed

‎23-03-2021 06:59 PM

Hi David,The PAC I have is still valid and I cannot get another one, this PAC code is not accepted when I try to use it.Hall99m.Sent from my Galaxy
0 Helpful
Profile closed
Not applicable
In response to hall99m

‎23-03-2021 07:13 PM

@hall99m have EE customer services tried to process your transfer request or are you trying to use the online form?