Phone not dispatched

[jyching1]

Hi,

I placed an order online for a Google Pixel 5 on a pay monthly contract on the 19th October. I paid £50 up front which has been taken from my bank. I received a confirmation email for the order but I've not heard anything since regarding dispatch - nothing shows up on the order tracker either. How long does it usually take for an order to be dispatched? 

[saccentekennedy]

What he said! I'm in exactly the same position. Sage green, ordered 8 days ago... no updates. It would be helpful to know whether it is expected to be days, or weeks.

If it's going to be weeks, perhaps we might switch to the black version (which is available right now).

Someone has GOT to have an idea/expectation - or else they wouldn't (still) be quoting 7 days.

[cam_paints]

Precisely. 

[saccentekennedy]

Anybody have an update? Still no phone 10 days later here!

[cam_paints]

Yeah, this is day 12 for me.

My tracking page has updated, though. Noticed as of yesterday it showing that dispatch was expected within 24hrs but still has no confirmed delivery date.

Not sure if they actually have the devices in stock and it will be dispatched today or if it's just the tracker moving one step head to make it seem like things are happening.

Been an awful, frustrating experience this. Hope the end is in sight.

[Oliver871]

I placed order my new iphone 13 pro max paid £50 upfront ( take from bank) still not received any updates from ee a rand them twice just have to wait or cancel order not given any other info **bleep**??? Paid for £6.99 dpd next day delivery 4 days left still nothing…

[James_B]

Hi @Oliver871,

Welcome to the EE Community. 🙂

Which colour and storage size did you order?

James