Phone not charging

[ssgoering]

As part of my 24M plan I received a Huwawei P Smart phone which is no longer reliably charging. Original charger cable and plug changed. Same problem. What are my options to fix / replace this phone? Purchased February 2019

[Katie_B]

Hello @ssgoering. 

Welcome to the EE Community. 

I would recommend either giving our technical care team a call who can complete further diagnostics or contact Huawei directly.

Katie 🙂