Phone delivery

Lewi1988
Explorer

‎06-08-2020 10:20 PM

Hi,

I got a upgrade yesterday 05/08/2020 and I paid for next day delivery for my new iPhone 11. I got home at 17.30 from a hard day work expecting my new phone to be home. Nothing had been delivered after paying for next day delivery. Can EE please explain why I this hasn’t been delivered after paying for next day delivery and promised it would turn up.

 

thanks

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3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎07-08-2020 08:14 AM

@Lewi1988   Was someone in to take delivery of the device.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Lewi1988
Explorer
In response to Chris_B

‎07-08-2020 08:15 AM

Yes all day
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Leanne_T
EE Community Support Team
In response to Lewi1988

‎07-08-2020 10:14 AM

Hi @Lewi1988

 

I am very sorry to hear your phone has not been delivered.

 

Did you receive a text from DPD to advise the delivery would be yesterday?

 

Thanks.

 

Leanne.

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