I recently upgraded to the Huawei P30 Pro in-store but there wasn't any in stock, so we had the phone delivered to the store, and because of unforeseen circumstances, we couldn't pick the phone up - one of my parents called up EE and they had arranged for the phone to be sent back to EE and then re-sent back to my home address along with a couple of Galaxy Watches and a Sim for others in my family, how long can I expect this to take? We didn't get given any time-frame. Thanks.
We haven't been sent an email or anything because we were under the impression that it would be sent when the original phone is returned to EE, which is what I was wondering how long it would take? Would it be next day delivery or would it take like a week? I can't find anything for sending phones from an EE Local store back to the Main EE Warehouse per say.
The guy who my mum spoke to didn't give any time frame, I would have assumed that it wouldn't take 5 days (since this call was Monday) to send a phone back and then get a text saying when we will get it, it's frustrating because my parent's both pay over £150+ a month to EE and we still don't really get told anything. How long should it take for it to be sent back to the warehouse?
That's fair enough, how long would it take for the phone to be sent back to EE? Like regardless of which day they sent it back, how long would it typically take?
