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Payment sent for 15 pack

Bria0877
Explorer

‎11-05-2021 06:22 PM

Paid for a 15 quid 8gb pack left my account saying it was unsuccessful from ee end but it’s been took from my bank account any ideas anyone **bleep** going on with that ?? 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎11-05-2021 07:18 PM

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎12-05-2021 09:11 AM

Hi @Bria0877

 

Thanks for coming to the community. 

 

Can you text AL to 150, as @XRaySpeX has advised and let us know the full reply? 

 

Does the payment show as pending with your bank? 

 

Thanks 🙂

 

Leanne.

0 Helpful
Bria0877
Explorer
In response to Leanne_T

‎12-05-2021 11:14 AM

Yeah it’s pending yeah but , it should be instant shouldn’t it ? 

0 Helpful
Leanne_T
EE Community Support Team
In response to Bria0877

‎12-05-2021 11:41 AM

Hi @Bria0877

 

If the payment is pending and has failed with us, this should go back into your bank account within the next few days. 

 

Leanne.

XRaySpeX
EE Community Star
EE Community Star
In response to Bria0877

‎12-05-2021 11:57 AM

Pending failed bank payments take a few days to be removed, often it seems to me longer than pending cleared bank payments.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP