Payment sent for 15 pack

[Bria0877]

Paid for a 15 quid 8gb pack left my account saying it was unsuccessful from ee end but it’s been took from my bank account any ideas anyone **bleep** going on with that ?? 

[XRaySpeX]

What does texting AL to 150 from it fully report verbatim (it is free)?

[Leanne_T]

Hi @Bria0877

Thanks for coming to the community. 

Can you text AL to 150, as @XRaySpeX has advised and let us know the full reply? 

Does the payment show as pending with your bank? 

Thanks 🙂

Leanne.

[Bria0877]

Yeah it’s pending yeah but , it should be instant shouldn’t it ? 

[Leanne_T]

Hi @Bria0877

If the payment is pending and has failed with us, this should go back into your bank account within the next few days. 

Leanne.

[XRaySpeX]

Pending failed bank payments take a few days to be removed, often it seems to me longer than pending cleared bank payments.