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23-03-2020 09:29 AM
Keep trying to buy product on EE page today but when I get to final payments page it comes up with an error. Is EE payments down today?!
23-03-2020 11:59 AM
Afternoon @papco
Thanks for coming to the community.
What product are you trying to purchase?
Also, what error message do you get?
Leanne.
23-03-2020 01:43 PM
Trying to buy Mobile WiFi box, now entire shopping page down.
23-03-2020 01:47 PM
Hi @papco
If you get in touch with our Mobile Care team on 150, they will be able to help you with your order.
Thanks.
30-03-2020 01:50 PM
Hi Leanne,
Still having problems. All data is entered correctly but at the end it just says "Sorry, there has been a problem processing this request." with no explanation
30-03-2020 01:55 PM
Hi @papco,
I'm sorry you haven't been able to complete your order online.
Please contact our sales team on 0800 956 6000 for assistance.
Thanks
James
