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Re: My EE - let us know what needs to be fixed

RuthT
Visitor

‎11-11-2021 11:15 AM

I can’t get a top up payment to go through on the website. It says further authentication is needed and then the whole thing stalls and I’m asked if the web page is clear. I’m almost out of credit and can’t top up - help!

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎11-11-2021 11:27 AM

@RuthT : Try using Fast Top Up online with a UK bank card. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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