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Payment online for pay as you go

Chris140114
Explorer

‎17-08-2021 01:30 PM

Is there an issue with payment on the site. I can get as far as to the payment option and it shows a picture and i cant get any further many thanks 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎17-08-2021 03:53 PM

@Chris140114 : Try using Fast Top Up online with a UK bank card. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris140114
Explorer

‎17-08-2021 10:38 PM

As soon as i goto pay it shows me a square icon sad face and at the bottom its got a world with X on.

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chris140114

‎17-08-2021 11:35 PM

Are you using a UK bank card?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful