Pay as you go user Cannot use wifi on underground stations

[AW211]

It seems that Pay as you go user  Cannot use wifi on underground stations. I am using samsung galaxy a21, tried to follow the settings by enabling sim card verification in "sim verification" as suggested in the web site but it is still failed. Any idea for this?

[James_B]

Hi @AW211,

Welcome to the EE Community. 🙂

Have you topped up your account with at least £5 within the last 30 days?

James

[AW211]

Yes, Ive purchased a £30.00 pack in march and £15.00 pack in april

[James_B]

What was the date of your last top up @AW211?

James

[AW211]

Should be 18 april 2021. Thanks

[James_B]

Thanks for checking @AW211

As you meet the minimum top up requirements to access WiFi on the underground, please get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

James