Pay as you go user Cannot use wifi on underground stations

AW211
Investigator
Investigator

‎05-05-2021 08:16 AM

It seems that Pay as you go user  Cannot use wifi on underground stations. I am using samsung galaxy a21, tried to follow the settings by enabling sim card verification in "sim verification" as suggested in the web site but it is still failed. Any idea for this?

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5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎05-05-2021 10:03 AM

Hi @AW211,

 

Welcome to the EE Community. 🙂

 

Have you topped up your account with at least £5 within the last 30 days?

 

James

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AW211
Investigator
Investigator
In response to James_B

‎05-05-2021 10:24 AM

Yes, Ive purchased a £30.00 pack in march and £15.00 pack in april

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James_B
EE Community Manager
EE Community Manager
In response to AW211

‎05-05-2021 10:27 AM

What was the date of your last top up @AW211?

 

James

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AW211
Investigator
Investigator
In response to James_B

‎05-05-2021 10:35 AM

Should be 18 april 2021. Thanks

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James_B
EE Community Manager
EE Community Manager
In response to AW211

‎05-05-2021 10:38 AM

Thanks for checking @AW211

 

As you meet the minimum top up requirements to access WiFi on the underground, please get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

 

James

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