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Pay as you go packs - auto renewal mandatory?

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hazak
Visitor

‎04-02-2021 09:16 PM

I have just got a new sim that I plan to use as a data hotspot. As the data rolls over, I opted for the pack with the most data that I could just use up and top up as and when. However, on going to set up the pack it looks like i have to sign up for a monthly auto renewal. Is this right? I want to just be able to 'pay as I go'.

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XRaySpeX
EE Community Star
EE Community Star

‎04-02-2021 09:43 PM

@hazak : No. You can top-up & buy your chosen pack whenever you like. It will only auto renew when you have sufficient credit to buy it. Otherwise it will wait until you next do.

 

However they are only 30-day packs. So if you want to have data most the time you might want to let it auto renew most of the time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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3 REPLIES 3
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XRaySpeX
EE Community Star
EE Community Star

‎04-02-2021 09:43 PM

@hazak : No. You can top-up & buy your chosen pack whenever you like. It will only auto renew when you have sufficient credit to buy it. Otherwise it will wait until you next do.

 

However they are only 30-day packs. So if you want to have data most the time you might want to let it auto renew most of the time.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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microb4591
Visitor
In response to XRaySpeX

‎02-12-2021 08:19 PM

I just purchased a talk pack and want to stop auto renew. I am in USA and cannot text or call easily

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James_B
EE Community Manager
EE Community Manager
In response to microb4591

‎03-12-2021 08:37 AM

Hi @microb4591,

 

Welcome to the EE Community. 🙂

 

Have you tried texting STOP to 150? 

 

James

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