I requested an unlock code on 19/11. I was told that it could take up to 10 days to complete and have heard nothing. I have phoned and messaged EE twice but I'm being sent around in circles. My contract ends soon and I will not be staying with EE.
I'm having the same problem. I put in a request on 19/11. I was unable to use the online form as it kept sending me back to the start. I have phoned and messaged to no avail. I was told 72 hours to 10 days wait then today I was told that doesn't include weekends! I will also be leaving in Feb when my contract ends.
@maddii : Where did you yourself get this device itself originally? Did you buy it yourself new direct from EE or from a 3rd-party reseller or is it 2nd-hand? The unlocking process & costs are different.
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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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I had the same issue! but i have not got Service at all now since i switched providers and i am not able to use my new sim since the device is still locked.
