cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Parcel from ee

Higgi55
Visitor

I'm not with ee anymore but I've received a message from royal mail saying a parcel from ee has been deliverd? It looks like my old address. I haven't ordered anything and think it's a possible scam but trying to warn ee of this is impossible I therefore come to the conclusion that EE deserve everything they get get you make it so hard to get in touch when you're not an EE customer

3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

@Higgi55  it’s not hard is call EE Customer Service is if you’re not a customer or else how would you be able to take out a contract with them by using the phone ?  

try this number +44-800-956-6000 and listen to all the options given. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
chistery
EE Community Star
EE Community Star

Whilst it may be a scam, they seem to know your phone number and old address, so not just the usual spam texts that go out to many people in the hope that a few will fall for it.

XRaySpeX
EE Community Star
EE Community Star

Perhaps it's been ordered by the current occupants of your old addy, but someone hasn't updated the phone no.

 

Try calling CS on +44 800 956 6000 (option 2, option 4) . That won't ask for a mobile no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP