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Packs system unavailable

Cronny
Investigator
Investigator

‎27-08-2021 09:39 AM

I activated my new EE number on 12 August 2021 and have not been able to access the Packs. I get the below error on both the website and EE app

 

ee.PNGee1.PNG

0 Helpful
6 REPLIES 6
Christopher_B
EE Employee

‎27-08-2021 11:58 AM

Hi @Cronny

 

I hope you're well and having a nice Friday, other than this issue of course.

 

Do you know what Pack you're wanting, or can you not even see your options? 

 

Thanks 

 

Chris

0 Helpful
Cronny
Investigator
Investigator
In response to Christopher_B

‎27-08-2021 12:01 PM

Hi @Christopher_B 

 

I'm having a good Friday thanks and you?

 

I'm completely new to EE and I'm unable to see any of the Pack options.

0 Helpful
Christopher_B
EE Employee
In response to Cronny

‎27-08-2021 12:07 PM

I'm having a good one @Cronny, thanks for asking. 

 

Can I just double check how long your number has been active? 

 

Thanks 

 

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎27-08-2021 12:13 PM

@Cronny :

  • Text AL to 150 to see if you have a pack.
  • Text ALL PACKS to 150 to see what packs you may buy. However £3.95 is not enough to buy a pack. You will need to top-up.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Cronny
Investigator
Investigator
In response to Christopher_B

‎27-08-2021 01:00 PM

@Christopher_B  the sim was bought in May I think but only activated on 12 August, so 15 days now.

0 Helpful
Cronny
Investigator
Investigator
In response to Christopher_B

‎27-08-2021 01:10 PM

@Christopher_B  buying a new pack has solved the problem, thanks for your support.

0 Helpful