Packs system unavailable

[Cronny]

I activated my new EE number on 12 August 2021 and have not been able to access the Packs. I get the below error on both the website and EE app

[Christopher_B]

Hi @Cronny

I hope you're well and having a nice Friday, other than this issue of course.

Do you know what Pack you're wanting, or can you not even see your options? 

Thanks 

Chris

[Cronny]

Hi @Christopher_B 

I'm having a good Friday thanks and you?

I'm completely new to EE and I'm unable to see any of the Pack options.

[Christopher_B]

I'm having a good one @Cronny, thanks for asking. 

Can I just double check how long your number has been active? 

Thanks 

Chris

[XRaySpeX]

@Cronny :

• Text AL to 150 to see if you have a pack.
• Text ALL PACKS to 150 to see what packs you may buy. However £3.95 is not enough to buy a pack. You will need to top-up.

[Cronny]

@Christopher_B  the sim was bought in May I think but only activated on 12 August, so 15 days now.

[Cronny]

@Christopher_B  buying a new pack has solved the problem, thanks for your support.