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Packs add on

Going_Crazy
Investigator
Investigator

‎07-11-2021 12:27 PM

 I’ve had nothing but trouble with EE packs. I’ve called three times and supposed to be sorted at the end of each call.

live purchased a £15 pack, I have unlimited texts until nov 21st, the data runs out today and I have no calls, I’ve spoke to ee who tell me that the issue is fixed but clearly not. This problem has been going on for about five weeks now. We cancel and re add the packs over the phone and say it’s done. Please help. I apologise if posted in wrong section.

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎07-11-2021 01:07 PM

Are you saying you have run out of all your data & mins yourself or is it some sort of mistake by EE systems? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Going_Crazy
Investigator
Investigator
In response to XRaySpeX

‎08-11-2021 07:54 AM

  1. I've purchased a pack with unlimited calls and texts so not sure how I can run out of calls? Ive called EE three times now.
0 Helpful
Katie_B
EE Community Support Team
In response to Going_Crazy

‎08-11-2021 08:03 AM

Hi @Going_Crazy. 

 

Thanks for coming to the community. 

 

Are you calling UK numbers such as 01, 02, 03 and 07 numbers?

 

What happens if you try to call someone?

 

Speak soon, 

 

Katie.

0 Helpful
Going_Crazy
Investigator
Investigator
In response to Katie_B

‎08-11-2021 08:41 AM

  1. I am calling UK numbers and or mobile numbers. It says I have no credit but I have purchased the£15 pack which includes unlimited texts and calls.
0 Helpful
Leanne_T
EE Community Support Team
In response to Going_Crazy

‎08-11-2021 09:04 AM

Hi @Going_Crazy

 

Thanks for coming back to us. 

 

Can you text BALANCE to 150 and let me know the full reply? 

 

Thanks 🙂

 

Leanne.

0 Helpful