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Samsung Buds3 pro. no order update

Hi,I placed a order on the EE store online on Sunday the 23rd March for these earbuds  as they were on offer,  I phoned the contact for the Tech Store twice and twice I was told it going to be put through but I've heard nothing via text, phone or ema...

Signal issues

I'm having the same issue and it's killing me now!  Call 150 for advice??  I can't! There's no signal!  Even when it says I have 4g of 5g, there is nothing!! This is happening anywhere - home, central London, Manchester!  Wifi works fine, I've tested...

Port forward not working with EE smart hub

I just installed the EE smart hub. I'm having lots of problems when I copied port forward rules from the previous router. Most rules were not working. I could not figure out the be pattern. e.g. 9480-9499  udp/tcp worked fine while 5190-5199 udp did ...

BAN spend?

Just tried to upgrade inshore after traipsing all the way into the town to be told there was an issue with my BAN spend so I cant upfmgrade til next week. Does anyone have any idea what it means and why I couldn't upgrade today?

Contract

I can't find out when my phone contract runs out. EE just run me circles to upgrade etc. It's a simple enough request. Any ideas please 

Coverage in Wednesbury

Update: 20 January 2025 Over the past month, our engineers have been continuing negotiations with the site provider to access the area and start building the equipment for the new mast. Once negotiations have been completed, we can start building the...

Leanne_T by • EE Community Support Team
  • 5405 Views
  • 52 replies
  • 15 Helpful

Cannot add on data, says payment issue

Hi. I cannot add data pack or use my credit to purchase an add on. Gives me an error.   Could be that my sim was deactivated? I have around £13 pounds credit on it. I am abroad but cannot contact ee. I am trying to purchase data so i can use the sim ...

Prits by • Visitor
  • 236 Views
  • 3 replies
  • 1 Helpful

Phone calls in Australia

If you are an EE customer and going to Australia  BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....

h_shewan by • Explorer
  • 53 Views
  • 4 replies
  • 0 Helpful

External Broadband box

Does anyone know how I can get through to someone at EE to report that their external broadband box has fallen off the wall and there are exposed wires.  Tried through app and it is not helpful and keeps sending me links to the same place. 

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