PS5 order confirmed but not received delivery notified

[anhvuMK]

hi. i have ordered ps5 on monday and i got email confirmed ,but i didn’t get delivery update or DPD courier .i have called to EE customer service, they said my order inprocessing i will get update in 24 hours .but now it’s more than 24 hours i still not received any update. 

[Leanne_T]

Hi @anhvuMK

Thanks for coming to the community. 

Have you tried downloading the DPD app? 

Any deliveries for your address will show on the app. 

Leanne.

[anhvuMK]

Hi.@Leanne_T

Yes i have tried DPD app. It's  didn't show any on my address.  Even i used online order tracker on ee website it still show "Sorry, we can't show your order details right now. " 

[Leanne_T]

Thanks @anhvuMK

If there are any problems with your order you will be contacted directly.

Once your order has been processed and dispatched, DPD will contact you with tracking information. 

Leanne 🙂