PS5 delivery date

[elh1812]

I have added a PS5 to my plan and been advised my PS5 should be delivered by the 15th December - i know it's onlt the 14th but i've not heard anthing from EE and i'm getting slightly nervous it won't be delivered in time for Christmas - finding it hard to get any confirmations from customer services about delivery dates either - anyone else had any joy with customer servies at all ? 

For the customes who have received a PS5 (are there any ??) can you advised what delivery details/notifications did you get.

Thanks 

[Christopher_G]

Hi @elh1812

Welcome to the community. 🙂

Did you receive an email after you ordered?

Chris

[elh1812]

Hi Chris

Yes received an email with an order number and received a text to say the monthly amount has been added to my plan - just no info on when i'll receive - i know the PS5 IS like gold dust so wanting to ensure i'll receive it - espically when expected delivery is tomorrow (15th) but i've had nothing to say the PS5 has been despacthed, thanks Jamie

[Christopher_G]

Fantastic, @elh1812

Since you received that email, we received your order. DPD will be in touch with you when it's ready to deliver.

Fingers crossed you hear from them soon.

Chris

[Firebeak1983]

Hi same for me too... An update would ve appreciated. I received an e mail and it has been added to my plan. Nothing from DPD.

[elh1812]

Chris, can you let me know which options i need to press when i call  150 so i can speak to someone - fingers crossed you hear from them soon isn't very reasuring ..... or even better can someone call me ??? Thanks Jamie 

[Firebeak1983]

Not sure if it helps but i downloaded the dpd app and can see an “active delivery” to my address but it seems they are waiting on parcel from EE....

[elh1812]

Hi Firebeak1983 - i managed to get the tracking number via EE chat - i have the same message - at least i have some details now

[Firebeak1983]

Fingers crossed - EE can you confirm likelihood new date? I would assume by tomorrow unrealistic?