PAYG SIM Not Provisioned

[veb3]

Hello, I just received a PAYG SIM and receive a SIM Not Provisioned for Voice message on my phone, and when I try to register the number that came on the SIM card packaging the website/app says it is not valid. I have tried restarting my phone and re-inserting the SIM.

[XRaySpeX]

The image was probably awaiting approval as it needs to be. Post it again & wait awhile.

All SIMs, phone or data, have mobile nos. That's how they work on mobile networks.

[veb3]

[XRaySpeX]

Yes, that's a phone SIM.

If you text NUMBER to 150 from it does it come up with the no. on the packaging?

Are you trying to add it to a MyEE a/c that already has contract no(s)?

[veb3]

Thank you for confirming.

I cannot text 150 because I do not have service, because the SIM has still not registered or connected to the network. When I look at the phone settings, the number shows up as the same on the packaging.

It is a new EE account, that I cannot fully set up, because I cannot associate the number.

[Leanne_T]

Hi @veb3

Thanks for coming to the community.

When did you order the SIM? 

Are you using an EE or unlocked phone?

Thanks 🙂

Leanne.

[veb3]

Hi, I ordered the SIM on Monday and it was delivered yesterday -- it's been in my phone for just over 24 hours at this point. It is an unlocked phone (Samsung Galaxy S10).

[Leanne_T]

Thanks @veb3

In this case we will need to get this looked into for you, please give our Pay as you go Care team a call from another phone on 0800 079 8586. 

Let me know how you get on. 

Leanne.

[XRaySpeX]

I get the impression from Google that those msgs mean the SIM has been suspended & works only For Emergency Use. Did you buy it direct from EE?

You need to complain to CS by calling on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

[veb3]

Hi yes, ordered straight off the website.