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Community Activity
Slow download speed despite strong 4G or 5G signal
HiIn some areas I find that even though my phone has a medium/strong 4G or 5G connection, the internet is virtually unusable as the download speeds are less than 1Mb. There doesn't seem to be a pattern, though some areas seem more prone than others.F...
Third party router login details!
Does anyone know pppoe username details I have to put in when we m using a third party router for my EE broadband while I wait for my new one from EE. Using tplink but orange light with no internet as I can't get past.tyvm for any help
WiFi calling stopped - 4G Smart Hub
We use a 4G smart hub due to poor broadband connectivity. We also have O2 iPhones which we have used successfully for 9 months with the hub to make WiFi calls (no o2 mobile signal here). Last week, we could no longer access WiFi calling. Same for bot...
Roaming Data and gifting
Good morning I'll be going abroad soon with my partner. Both of our phones are on the same account. Can one of us purchase an unlimited roaming data add on, and then gift roaming data to the other phone? Or do we both need individual add ons?
Voicemail now announcing number in message
Recently the EE voicemail message when called seems to be announcing in the voicemail call not only the time of the message, but also the number of the person who left the message. Annoying as it takes longer to get to hear the message, and unnecessa...
Smart 5G Hub SIM not connecting
I am looking at a problem for my elderly neighbour with a Smart 5G Hub for the local chapel. It is failing to connect to the network with the SIM provided by EE. The hub reports the SIM is OK but the mobile connection is unsuccessful. The hub works w...
Visual Voicemail
I’ve just renewed my EE mobile sim only plan and visual voicemail has been deactivated . I texted IPHONE VISUAL to 150 but haven’t received a response. The EE app wasn’t any help either. Does it take a day or so to receive a text response regardi...
Nobody can hear me on a phone call
Hi, nobody can hear me on a phone call, I've run all the tests on my phone and they all came back fine, I know my microphone isn't the issue and the other people's phones are all working fine too .. it's hella frustrating to be honest, I didn't know ...
Resolved! Switch 2 - launch date delivery
Is there any update on whether delivery is on-track for Wednesday? I'm sure I'm not the only one who has received no updates at all since pre-ordering in April.
Smart 5G Hub - No Upload Speed & Constant Connection Drop Off
Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...
